CSL Management is a full-service operations management firm.

We specialize specifically in fraternity and sorority housing. We believe an effectively managed facility can assist in creating an environment where each member has an optimal opportunity to thrive – academically, socially, fraternally. We also believe a professionally managed chapter facility can improve the postgraduate experience by allowing passionate, principled, talented alumni to focus more on the students and less on the structure.


Short Term Engagements

Long Term Engagements

Project Management Use Cases


Careers and Job Board

Have an opening within your organization or at your chapter house? Post it on our job board!


General Inquiry:  info@cslmanagement.com

Support: 423-584-6454  |  service@cslmanagement.com

Steve Ratterman: 423-284-2851  |  Woody Ratterman: 615-815-5958  |  Scott Fussell: 317-376-3793

SHORT TERM ENGAGEMENTS


Assessments

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When was the last time you really investigated the health of your chapter house or asked if the home was capable of supporting the experience you’ve envisioned for those living inside? Well, that’s what our assessment practice is designed to help you do. And we’re really good at it. In fact, over the past five years, we’ve walked, crawled, and climbed through over two million square feet of fraternity and sorority housing. In so doing, we’ve certainly learned a thing or two. And through the process, we’ve enabled our clients to make better informed decisions about their facility’s immediate and long term needs, some of which are more easily identified than others. So, what exactly is an assessment? In a nutshell, it’s a checkup, a scoreboard, and a roadmap. The checkup aspect assesses the overall health and safety of the home. The scoreboard helps document how you measure up against your vision and other nearby residential options. The roadmap includes a five year capital expenditure plan that outlines and prioritizes how we get to where we need to be in order for the facility to be a) competitive and b) support the student experience as you’ve defined it. Want to know more? Contact a member of our business development team or call one of our clients to discuss the value they’ve found in our industry best assessment practice.


Project Management

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If day to day management is our bread, consider project management our butter. It’s what we do. And we’re really good at it. Each member of our project management team had a life-changing undergraduate fraternity experience. We understand the role the facility plays in creating connection and community. Finding ways to make the chapter house feel like a chapter home is something we take extraordinary pride in. We know that features and amenities matter. By successfully completing over $50,000,000 in new builds and renovations in the past three years alone, our team is equipped with a full grasp of what makes a smart design. We’re also keenly aware of how a facility created and managed with the student experience uppermost in mind is the key to eliminating capacity related concerns. And finally, we understand renovations and new builds have incredibly sensitive time and financial implications. Our team has made a habit of partnering with strong, dependable contractors who do high quality work on time and within budget. By effectively managing each project and strategically supporting the experience and the student, we believe we play a key role in turning a four year experience into a lifelong one.

Further, our team works incredibly hard to create an atmosphere of organization and partnership with all parties involved. Whether it’s a new build, a renovation, or a one room refresh, we work with the architects, designers, and contractors to ensure everyone fully understands the end game, the experience we’re working to provide in the place or space. As importantly, we coordinate and communicate in such a way that everyone engaged in the project understands the timing and financial implications of beginning and ending the project on time and within budget. Sound good? Connect with our business development team to put our experience managing projects – ranging anywhere from $5,000 to $15,000,000 – to work for your new build or renovation!


Education

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Need a speaker or facilitator for your next event or someone to help provide education and development for your staff, volunteers, or house directors? Our teaching team may be able to support those training initiatives! We work to be knowledgeable on a wide range of campus and residential trends. Below are a few topics we’ve delivered for others.

  • Creating a Better Experience…For Everyone – Effective Day to Day Facility Management
  • Hey, You! A Little Eye Contact Please! – Working with Today’s Collegians
  • The Five Whys of Facility Improvement – Project Planning and Management 101
  • 18 – 22 Year Olds Live Here? Alone? – The Value of an Effective House Director
  • Maximizing Your Investment – Preventive Maintenance Basics
  • The Tidal Wave Is Here – Trends in Fraternity and Sorority Housing
  • Creating a Roadmap for the Facility’s Future – CAPEX Planning and Preparation
  • The Customer Experience – A New Approach to Supporting and Retaining Your Residents
  • Working with Today’s College Student…and Their Parents – An Introduction to Emotional Intelligence
  • How’s Your House Doing (Financially)? – Facility Financial Planning 101

Don’t see exactly what you’re looking for? Let’s get creative! We’d love to tailor a session and help you preserve the experience through the development of your staff, volunteers and collegiate members.


General Inquiry:  info@cslmanagement.com

Support: 423-584-6454  |  service@cslmanagement.com

Steve Ratterman: 423-284-2851  |  Woody Ratterman: 615-815-5958  |  Scott Fussell: 317-376-3793

 

LONG TERM ENGAGEMENTS


Daily Operations Management

CSL partners with organizations to assist with the operations of chapter facilities to ensure the homes run safely, smoothly, and cost effectively. From our team, you can expect a steadfast commitment to assisting your organization’s efforts to fulfill both your strategic and day to day housing obligations with tenacity and confidentiality. Ultimately, we want to serve as a valued partner to you and the organization as you strive to support a residential experience that fosters a sense of community, continuity, and connection; an experience that is uniquely accessible within the halls of your chapter(s). We appreciate our role in supporting this opportunity, the lessons available through it, and the long and successful working relationships we share with the staffs and volunteers we are privileged to support. One of our primary goals is to simplify and support your day to day tasks, objectives, and projects. To accomplish this, each property is assigned an operations team consisting of an Operations Manager and an Operations Specialist who will serve as the property’s primary contacts. As issues arise, House Directors or other on-site contacts place work order requests with our central office who will then funnel the details to the assigned operations team. On a day to day basis, this is the primary mode of operations. However, throughout the year our clients can expect us to engage through property assessments, capital expenditure forecasting and reporting, customer experience check-ins, education sessions, life safety inspection updates, and the like. We’re excited to get started, to support you on this journey, and to help you ensure a four year experience becomes a lifelong one.

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At a high level, here’s what we do…

  • Repair and maintenance coordination

  • Dedicated service line providing 24/7/365 support

  • Coordination and tracking of life safety inspections and occupancy requirements

  • Identify and manage preventive maintenance needs

  • Negotiate and manage vendor partnerships and contracts

  • Winter and summer maintenance planning and execution

  • Invoice approval and payment processing, including W9 and Certificate of Insurance tracking

  • House Director support services
    • Assist in recruitment through job postings and initial interviews
    • Serve as primary point of contact for day-to-day house operations
  • Annual site visits and board meeting participation when appropriate or upon request 

Consulting

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Consulting Services Overview

In addition to ongoing management support, we also offer consulting services, including special projects, campus planning, and strategic initiatives. These engagements are priced on a scope dependent basis and consists of, but are not limited to, the following…

  • Assist in identifying efficient means and methods of operation for the NHC and local corporations
  • Strategic planning and consultation for national and local house corporation boards
  • Consulting on development of Greek Villages and other university driven fraternity and sorority housing projects
  • Analysis of strategic acquisitions including identifying and evaluating properties under consideration to be brought into the NHC or acquired by the local corporation
  • Campus and housing research for extension/expansion opportunities
  • Knowledge transfer on campuses where we have established relationships

 


General Inquiry:  info@cslmanagement.com

Support: 423-584-6454  |  service@cslmanagement.com

Steve Ratterman: 423-284-2851  |  Woody Ratterman: 615-815-5958  |  Scott Fussell: 317-376-3793

 

PROJECT MANAGEMENT


If day to day management is our bread, consider project management our butter. It’s what we do. And we’re really good at it. Each member of our project management team had a life-changing undergraduate fraternity experience. We understand the role the facility plays in creating connection and community. Finding ways to make the chapter house feel like a chapter home is something we take extraordinary pride in. Here are a few examples of opportunities where we've helped clients do just that...


   Project Lead:     Woody Ratterman

Project Lead:

Woody Ratterman

Alpha Omicron Pi

Oklahoma State University

  • Scope – New build
  • Assisted with sourcing land and navigating variance approval process for over five parcels of land
  • Vetted and managed architect, interior design, and construction partners
  • Home features chapter and dining rooms capable of supporting 300+ members, as well as a meditation room and multiple study spaces

   Project Lead:     Jeff Peterson

Project Lead:

Jeff Peterson

Alpha Xi Delta

University of Wisconsin – Madison

  • Scope – Renovation of a boarding house in historic district in preparation of chapter recolonization
  • Managed design and construction process
  • Home features include addition of a three story bathroom tower, exterior fire escape, commercial kitchen, dining room, and preservation of original spiral staircase

   Project Lead:     Steve Ratterman

Project Lead:

Steve Ratterman

Gamma Phi Beta

University of Michigan

  • Scope – Renovation of chapter house for recolonization of single letter chapter
  • Managed design and construction process, navigating city and regulatory agency challenges
  • Home features new exterior elevation and expansion, life safety improvements, new bathrooms, and additional beds

   Project Lead:     Jeff Peterson

Project Lead:

Jeff Peterson

Alpha Chi Omega

Texas A&M  

  • Scope – Renovation of existing chapter house
  • Managed all aspects of project, including vetting and selection of an interior designer and all subcontractors
  • Home now includes a new parking lot, interior sprinkler and fire suppression systems, and interior design upgrades to all common areas

General Inquiry:  info@cslmanagement.com

Support: 423-584-6454  |  service@cslmanagement.com

Steve Ratterman: 423-284-2851  |  Woody Ratterman: 615-815-5958  |  Scott Fussell: 317-376-3793