Day to Day Support

Daily Operations Management


CSL partners with organizations to assist with the operations of chapter facilities to ensure the homes run safely, smoothly, and cost effectively. From our team, you can expect a steadfast commitment to assisting your organization’s efforts to fulfill both your strategic and day to day housing obligations with tenacity and confidentiality. Ultimately, we want to serve as a valued partner to you and the organization as you strive to support a residential experience that fosters a sense of community, continuity, and connection; an experience that is uniquely accessible within the halls of your chapter(s). We appreciate our role in supporting this opportunity, the lessons available through it, and the long and successful working relationships we share with the staffs and volunteers we are privileged to support. One of our primary goals is to simplify and support your day to day tasks, objectives, and projects. To accomplish this, each property is assigned an operations team consisting of an Operations Manager and an Operations Specialist who will serve as the property’s primary contacts. As issues arise, House Directors or other on-site contacts place work order requests with our central office who will then funnel the details to the assigned operations team. On a day to day basis, this is the primary mode of operations. However, throughout the year our clients can expect us to engage through property assessments, capital expenditure forecasting and reporting, customer experience check-ins, education sessions, life safety inspection updates, and the like. We’re excited to get started, to support you on this journey, and to help you ensure a four year experience becomes a lifelong one.


At a high level, here’s what we do…

  • Repair and maintenance coordination

  • Dedicated service line providing 24/7/365 support

  • Coordination and tracking of life safety inspections and occupancy requirements

  • Identify and manage preventive maintenance needs

  • Negotiate and manage vendor partnerships and contracts

  • Winter and summer maintenance planning and execution

  • Invoice approval and payment processing, including W9 and Certificate of Insurance tracking

  • House Director support services

    • Assist in recruitment through job postings and initial interviews

    • Serve as primary point of contact for day-to-day house operations

  • Annual site visits and board meeting participation when appropriate or upon request

General Inquiry:

Support: 423-584-6454  |

Steve Ratterman: 423-284-2851  |  Woody Ratterman: 615-815-5958  |  Scott Fussell: 317-376-3793