Careers at CSL

Join the CSL Management Team as an Administrative Coordinator

In-Person | Full-Time

About CSL Management
At CSL Management, we partner with fraternities, sororities, and housing corporations nationwide to provide exceptional property management, accounting, and operational support. Our Central Office team plays a critical role in ensuring our clients and team members receive top-tier service.

We are seeking a detail-oriented, organized, and customer-focused Administrative Assistant to join our Central Office team. This role is the heartbeat of our daily operations—supporting both internal departments and our valued clients.

What You’ll Do

In this role, you will:

• Be the first point of contact – Field calls and respond to emails for service requests from 8:30 AM – 5:30 PM EST (with scheduled lunch breaks coordinated for coverage).

• Manage client data – Maintain and update data management systems, ensuring accuracy and organization of files, documents, and property details.

• Support operational systems – Set up and maintain client housing facility information in various databases, including property/building info, floor plans, vendors, asset details, and work orders.

• Process incoming mail – Sort, save, and process client mail and invoices efficiently.

• Generate reports – Run and share reports as needed for internal and client use.

• Collaborate with the team – Work closely with colleagues and clients to complete assigned tasks on time and to standard.

• Follow company policies – Ensure all work aligns with CSL Management’s policies, procedures, and professional standards.

• Perform other duties – Step in where needed to help the team succeed.

What You Bring

• Education: High school diploma or GED (required)

• Experience: 1+ year of administrative, office, or clerical work preferred

• Technology: Proficient in Microsoft Office Suite; comfortable learning new software

• Skills:

• Strong attention to detail and organizational skills

• Ability to manage multiple tasks with accuracy and timeliness

• Clear and professional written and verbal communication

• Problem-solving skills to address routine office and client issues

• Work Style: Reliable, punctual, and able to work in a team-oriented environment

Why Join CSL?

• Work in a collaborative and supportive environment

• Play an important role in supporting the fraternity and sorority community nationwide

• Gain exposure to multiple facets of property and client service management

Location & Schedule

• Cleveland, TN

• Monday–Friday, 8:30 am – 5:30 pm EST

Ready to Apply?

Submit your resume and a quick cover letter sharing your relevant experience — and don’t forget to highlight any fraternity/sorority involvement! We can't wait to meet the next addition to our CSL family.

Department: Bookkeeping
Reports To: Bookkeeping Department Manager
Employment Type: Full-Time, hourly

Position Summary

The Agreement & Billing Coordinator plays a critical role on CSL Management’s Bookkeeping Team, supporting accurate billing, contract execution, accounts receivable tracking, and client financial compliance. This position works closely with the Bookkeeping Portfolio Manager to ensure member agreements, billing schedules, and payment activity are properly documented, tracked, and executed across assigned client portfolios.

This role requires exceptional attention to detail, strong organizational skills, and consistent follow-through to ensure timely billing, collections, and financial reporting while maintaining a high level of client service.

Key Responsibilities

Contracts & Billing Administration

• Launch DocuSign agreements that have been reviewed and approved by the Bookkeeping Portfolio Manager.

• Create and maintain billing spreadsheets for assigned clients.

• Create and maintain tracking spreadsheets for Security Deposits and Member Agreements.

• Track Member Agreements and perform weekly follow-ups as needed.

• Bill security deposits upon receipt of executed Member Agreements and document activity in tracking spreadsheets.

• Bill member rent in accordance with executed Member Agreements and approved billing schedules.

Accounts Receivable & Payment Management

• Conduct monthly accounts receivable (AR) follow-up for assigned clients.

• Prepare and send AR reports to the Bookkeeping Portfolio Manager in advance of monthly financial meetings.

• Document and track payment plans, ensuring compliance with agreed-upon terms.

• Submit delinquent accounts to a third-party collection agency in accordance with Client preferences/approvals and track ongoing collection activity.

• Assist with any chargebacks for members (credit card/merchant processing fees, damage billbacks, etc.), including documentation and tracking.  Support efforts to transition applicable fees into rent billings where appropriate.

Financial Support & Data Accuracy

• Perform weekly non-specific general ledger reclassifications for NHC clients.

• Ensure billing, payment activity, and tracking documentation are accurate and up to date.

• Maintain organized records to support audits, reviews, and client inquiries.

Team & Office Support

• Serve as backup support for the shared phone line and inbox as needed.

• Collaborate with Bookkeeping and Central Office team members to ensure continuity of service and accurate financial workflows.

• Support special projects and additional tasks as assigned.

Qualifications & Skills

• Prior experience in bookkeeping, billing, accounts receivable, or financial administration preferred.

• Strong attention to detail and ability to manage multiple tracking systems simultaneously.

• Proficiency with spreadsheets and financial documentation (Excel preferred).

• Familiarity with DocuSign, QuickBooks, or similar accounting systems is required.

• Excellent organizational, time management, and follow-up skills.

• Clear written and verbal communication skills.

• Ability to work independently while collaborating effectively with a team.

Work Environment

• Office or hybrid work environment, depending on role requirements.

• Standard business hours with occasional flexibility based on workload and deadlines.

Position Summary:

The Operations Coordinator is responsible for assisting with the day-to-day management of chapter houses within CSL Management’s client portfolio.  The position will work closely with Central Office Staff, Operations Managers, and Senior Leadership to ensure clients’ needs are being met with exceptional service delivered with honesty and integrity.  Operations Coordinators also assist with maintaining adequate records for each client and entering data into CSL’s technology platform.  The position also involves daily interaction with headquarters staff, house corporation leadership, local volunteers, undergraduate members, employees, vendors, and other vested parties in the operations of the chapter house. 

Essential Functions:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation:

·      Assist with day-to-day operations of chapter houses within CSL Management’s client portfolio, including, but not limited to:

o   Field calls and emails related to service requests, create and manage work tickets.

o   Assist with vendor management, follow up on various needs/service calls/project-related matters, and general day-to-day activities related to chapter house operations. 

o   Work with Operations Managers on a variety of tasks, including data entry, saving/filing documents electronically, processing invoices, tracking forms, and other documents.

o   Assist with complaints, concerns, questions, etc., from residents, chapter members, employees, parents, and/or vendors related to chapter house operations.

o   Provide support in terms of coordinating various inspections required for a chapter facility.

o   Manage other items or issues that arise.

o   Follow all policies and procedures of CSL Management.

Qualifications/ Experience:

·      Minimum of a bachelor’s degree in business or similar

·      3+ years of previous work experience

·      Outstanding verbal and written communication skills and comfortable conversing with key business relationships, partners, and business executives

·      Must be independent, self-motivated, and success-driven

·      Proficient with Microsoft Office

Skills and Abilities:

Advanced Computer Skills - Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives. 

Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. 

Foundational Judgement - Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction. 

Routine Business Problems - Problems encountered are routine, somewhat repetitive, and typically resolved by following clear directions and established procedures. 

Job Specific Impact - Decisions generally affect one’s own job or assigned functional area.

Hybrid | Full-Time | Travel Required

At CSL Management, we’re on a mission to ensure every college student has access to a safe, positive, and life-changing fraternity or sorority housing experience. We believe in more than just managing properties — we’re advancing Greek housing. If you’re an experienced, hands-on facilities professional who leads with purpose and passion, we want to meet you.

About the Role

As a Facilities Operations Manager, you’ll play a critical role in maintaining the safety, functionality, and appeal of fraternity and sorority housing across your assigned region. You’ll oversee multiple properties, travel frequently, and bring a proactive, innovative mindset to everything you do. You’ll also serve as a key point of contact for vendors, clients, and on-site teams — ensuring every space we support is operating at its very best.

What You’ll Do

• Lead property maintenance across a regional portfolio

• Execute preventive maintenance and life safety plans

• Oversee capital projects, vendor relations, inspections, and compliance

• Manage budgets for repairs, third-party services, and annual turn processes

• Represent CSL with professionalism in interactions with university partners, residents, parents, and contractors

• Manage tasks such as invoice processing, reviewing contracts, and vendor documentation

• Conduct routine site visits and audits to ensure excellence in operations

• Actively communicate with internal teams and external stakeholders

• Own daily tasks and project management through work ticket systems

• Contribute to industry-leading service through strong ethics and execution

You Bring:

• 1+ years in property/facility management roles (student housing a plus)

• Knowledge of mechanical systems: HVAC, boilers, mini splits, commercial kitchens

• Familiarity with software such as Microsoft 365, Salesforce

• Willingness to travel

• Bachelor's degree preferred

• Strong organization and time-management skills

• Excellent written and verbal communication skills

• A high level of professionalism

• Knowledge and understanding of fraternity/sorority life are strongly preferred but not required

What We Value (Our Core Values)

At CSL, we live our values every day:
Excellence, Ethics, Service, Execution, Innovation, and Discipline.
We’re looking for team members who operate with integrity, go the extra mile, and are excited to be part of a company that’s redefining fraternity and sorority housing.

What You’ll Get

• Competitive salary starting at $55,000/year (commensurate with experience)

• Competitive benefits package

• A supportive, values-driven team environment

• Opportunities for professional growth and learning

• A mission-oriented culture focused on creating safe, life-changing housing experiences for chapter members

Location & Schedule

• Hybrid remote

• Monday–Friday, 8:30 am – 5:30 pm EST

• Occasional evening/weekend work

• On-call rotation required

Ready to Apply?

If you’re passionate about student housing and ready to lead with excellence, CSL is the place for you. Submit your resume and cover letter telling us how you can make a difference in our mission. We can’t wait to meet you!

Learn more about our mission and values at www.cslmanagement.com

Job Type: Full-time

Benefits:

• 401(k) matching

• Health insurance

• Paid time off

• Parental leave

Schedule:

• Monday to Friday

• On call