Operations Manager

Job description

Position Summary

A facility operations team member is responsible for assisting with the day-to-day management of assigned chapter houses within CSL Management’s client portfolio. The position will work closely with headquarter staff, house corporation leadership, local volunteers, undergraduate members, employees, vendors, and other vested parties in the operations of the chapter house. The primary focus of the operations team member is to ensure clients’ needs are being met with exceptional service delivered with honesty and integrity.

Responsibilities

Manage day to day operations of chapter houses within CSL Management’s client portfolio, including, but not limited to:

• Represents CSL Management, LLC and its clients to vendors, parents, residents, and university personnel.

• Organizes, monitors, coordinates, and evaluates assigned work tickets and projects daily.

• Fields emails and calls requesting assistance with projects, repairs, maintenance, and routine operations.

• Oversees communication efforts with clients and vendors and responds timely to questions and concerns.

• Works on various tasks such as data entry, tracking and filing documents electronically, and processing invoices.

• Engages in daily communication with vendors coordinating necessary work they must complete at the properties on small or large projects.

• Participates in on-call rotation to answer emergency calls related to chapter house operations and coordinate issue resolution.

• Review vendor agreements, leases, project contracts, etc. for the client and provide guidance on the course of action, i.e., engage lawyer, recommend changes based on industry knowledge, etc.

• Note - We do not provide legal advice to any client, only recommendations based on industry knowledge.

• Assist with complaints, concerns, questions, etc. from residents, chapter members, employees, parents, and vendors related to chapter house operations.

• Serve as an advocate and primary resource for house corporation or headquarter leadership on day-to-day operations and projects.

• Manage other items or issues requested by CSL Management leadership, as may change from time to time.

• Occasional travel may be required to client locations, conferences, meetings, etc.

• Follow all policies and procedures of CSL Management.

Qualifications/ Experience

• Minimum of a bachelor’s degree.

• Membership in an inter/national fraternity or sorority is strongly preferred.

• 3+ years of experience working/volunteering in the fraternity and sorority community preferred, exposure to chapter house operations or issue resolution a plus.

• 3+ years of previous work experience preferred.Excellent people skills and professionalism.

• Must be independent, self-motivated, and success-driven.Proficient with Microsoft Office 365.

Benefits:

• Paid Time Off (begins after 90 days)

• 401k with match

• Health Insurance